The short version
We run the service with best effort. We do not publish an uptime percentage yet; when we have measured one over a full period, it will be here.
On demand
On-demand instances carry no uptime guarantee (section 2 of the customer terms). Time an instance is not running because of something on our side is not charged as GPU time. Disk is charged for as long as the instance exists.
Dedicated boxes
A dedicated box is let under a signed agreement. If a dedicated box is unavailable for more than one hour in a row for a reason on our side, and we have confirmed it, we credit that day at the daily rate: the monthly price divided by 30, once per calendar day affected. Credits are set off against the next invoice.
What is not covered
- Faults in your own software, models or configuration.
- Your network, your provider, or the public internet between you and us.
- Maintenance we announce in advance, kept as short as we can.
- A suspension under section 8 of the customer terms.
Maintenance
We may interrupt an instance for urgent maintenance, a hardware fault or a security problem, with notice when we reasonably can (section 2 of the customer terms). Planned maintenance on a dedicated box is announced to you in advance.
Reporting an outage
Tell us in the Console’s support chat or at info@obsidianpeaks.com. We confirm an outage from our own monitoring and your report.